Shipping Policy

Last Updated: November 13, 2026

Shipping Policy

Thank you for shopping with Freshlocs.ca. Every product is handcrafted with intention and care to support your loc journey.

Small-Batch Production

At Freshlocs.ca, our products are made in small batches to ensure quality, freshness, and consistency. Many items are produced on a pre-order basis and may require additional preparation time before shipment.

Please allow 2-3 weeks for production and processing before your order ships unless otherwise stated on the product page.

During periods of high demand, product launches, promotions, or unforeseen supply delays, processing times may be longer. Should a significant delay occur, we will contact you using the email address provided at checkout.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow carriers time to update tracking information after receiving your shipment.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any customs fees, duties, taxes, or import charges for international orders are the responsibility of the customer.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Freshlocs.ca is not responsible for orders shipped to incorrect addresses entered by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery becomes the responsibility of the carrier.

Freshlocs.ca is not responsible for:

  • Lost packages marked as delivered

  • Stolen packages

  • Shipping delays caused by carriers

  • Delays due to weather, natural disasters, customs processing, or other circumstances beyond our control

If your package appears lost, we recommend contacting the carrier directly before reaching out to us for additional assistance.

Contact

For shipping inquiries, please contact us at:

Email: freshlocs@outlook.com
Website: www.freshlocs.ca