Terms & Conditions
Last Updated: November 2026
Welcome to Freshlocs.ca. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
About Freshlocs.ca
Freshlocs.ca creates handcrafted, small-batch hair care products designed to support healthy locs and natural hair. Because our products are made intentionally and in limited quantities, processing and fulfillment timelines may differ from those of mass-produced brands.
Orders & Payment
All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
Payment is required in full at the time of purchase. We reserve the right to cancel or refuse any order at our discretion, including orders suspected of fraud or unauthorized activity.
Small-Batch Pre-Orders
Many Freshlocs.ca products are offered on a pre-order basis and are handcrafted in small batches.
By purchasing a pre-order item, you acknowledge and agree that:
Your item may not ship immediately.
Production begins after your order is placed or during the next scheduled production run.
Estimated shipping timelines provided on the product page are estimates only and are not guaranteed delivery dates.
Delays may occasionally occur due to ingredient availability, packaging supply shortages, weather conditions, carrier disruptions, or other circumstances beyond our control.
Customers will be notified if significant delays occur.
Shipping & Delivery
Once your order has shipped, you will receive tracking information when available.
Freshlocs.ca is not responsible for:
Delays caused by shipping carriers.
Incorrect shipping addresses provided by customers.
Lost, stolen, or delayed packages after they have been transferred to the carrier.
Please ensure your shipping information is accurate before completing your purchase.
Returns & Refunds
Due to the personal nature of hair care products and for hygiene and safety reasons, all sales are final.
We do not accept returns or exchanges on opened, used, or tested products.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will review each situation and work toward a fair resolution.
Product Information
Our products are made with carefully selected ingredients; however, individual results may vary.
Freshlocs.ca does not guarantee specific hair growth, scalp, or hair health results. Product effectiveness may differ depending on hair type, scalp condition, lifestyle factors, and consistency of use.
Always review ingredient information before use.
Allergies & Sensitivities
Customers are responsible for reviewing all ingredients prior to purchase.
If you have known allergies, sensitivities, or medical concerns, perform a patch test before using any product.
Discontinue use immediately if irritation occurs and consult a healthcare professional if necessary.
Limitation of Liability
Freshlocs.ca shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use or misuse of any product purchased through our website.
By purchasing and using our products, you accept responsibility for their use.
Intellectual Property
All website content, including but not limited to product descriptions, images, branding, logos, graphics, and written content, is the property of Freshlocs.ca and may not be copied, reproduced, distributed, or used without written permission.
Privacy
Personal information collected during the ordering process is used solely for order fulfillment, customer service, and communication regarding your purchase.
Freshlocs.ca does not sell or share customer information with third parties except as necessary to process payments and fulfill orders.
Changes to These Terms
Freshlocs.ca reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes become effective immediately upon being posted to this website.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
Freshlocs.ca
Email: freshlocs@outlook.com
Website: www.freshlocs.ca